Amazon Signage Support
Get help setting up and troubleshooting common issues with Amazon Signage Stick
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Connect Your Signage StickSet Up and Manage Your Sticks in Signage ManagerStick Setting and Features
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signage-support@amazon.com 
*Email Support Hours:
Monday to Friday 9AM to 5PM PST
Connect Your Signage Stick
Set Up and Manage Your Sticks in Signage Manager
Stick Settings and Features
Mobile FAQ
- What’s the difference between setting up my Amazon Signage Stick using the Signage Mobile App versus using the web-based Signage Console?
- What if I already set up Signage Sticks using the Signage Console? Can I view them using the App?
- What are Profiles?
- What are Locations?
- What happens if I accidentally delete a location?
- Why does the App sometimes show a Signage Stick as offline but I know it’s online?
- What is a Virtual Remote?
- Why can’t I launch the Virtual Remote?
- Why aren’t my Signage Stick(s) being discovered during a scan?
- My Signage Stick(s) were found during scanning but setup failed to complete. What should I do?
- When I try launching the Virtual Remote I get an OTA Required message. What should I do?
- Why does the App show my Signage Stick is online but the screen it’s connected to still shows "installing"?
- What versions of iOS or Android does Signage Mobile App support?
- After I setting up my Signage Stick using the Signage Mobile App, can I still use the physical remote to control the Signage Stick?
FAQ
- How Do You Handle or Store Customer Data?
- Does the Signage Stick Support Orientation Changes?
- What Are The Wi-Fi Bands Supported with the Signage Stick
- How Do I Get the MAC Address of The Signage Stick So I Can Connect It To The Network Via MAB?
- How Can I Add My Team Member To Manage The Signage Sticks?
- How Can I Prevent My Content Management System (CMS) App From Interfering with the Signage Remote Control Settings Menu?
- How to Connect The Signage Stick to The Internet Via Ethernet Cable?
- How Do You Display Content in Portrait Mode?
- How Do I Make The Registration Table On The Amazon Signage Portal Easier To Use? I Can't Identify Which Stick Goes With Which Entry In The Table.
- How do I get the build version of my Amazon Signage Stick?
- Does Amazon Signage Stick support HDCP?
- What display resolutions are supported regarding EDID?
- My Amazon Signage Stick disappeared from Signage Manager after changing my Amazon business account email. How can I recover it?
- Nothing happens when I point my browser to https://console.signage.amazon.com/ and click on "Login with Amazon".