Q: Why can’t I launch the Virtual Remote?

A: If you see the following message when tapping the Virtual Remote button - "Stick Not Ready: Please update via OTA if prompted, or wait 5-10 minutes if recently updated." There are 2 possible causes: (i) your Stick is still provisioning in the background. Wait 10 minutes for it to complete and try again (ii) If this didn’t resolve the issue, your Stick may have an older version of firmware. It is designed to automatically install the latest version when available, between the hours of 2am and 5am local time. If the Stick is powered off during this time, updates cannot be installed. Please contact customer support if you are unable to ensure your Stick is powered on during that window.