How to Update the WiFi on your Signage Stick

For a device already set up, use the settings button your remote to change WiFi

For help setting up your first device, visit How to Set up your Signage Stick.

To update the WiFi network for a device already set up:

1. Press the Settings button on your paired remote
2. Use the OK button on your remote to select Network & Internet from the on screen menu
3. Use the Down button to scroll to WiFi and use the OK button on your remote to select WiFi
4. Scroll down to find and select your network name
5. Enter your WiFi password when prompted

Troubleshooting:

1. If you can't connect, or don't see your network name, scroll down to WiFi. Then, select the toggle button next to WiFi to turn it on and off.
2. Forget your WiFi network and then try connecting again. Have your WiFi password and network name ready. If you can't find your password, go to Locate Your WiFi Password for more help. To forget your network:
   1. Press the Settings button on your paired remote
   2. Use the OK button on your remote to select Network & Internet from the on screen menu
   3. Use the Down button to scroll to WiFi and use the OK button on your remote to select WiFi
   4. Scroll down and select Saved Networks
   5. Scroll down and select your WiFi network
   6. Select Forget
3. Restart your modem and router. If possible, move your device and router closer to each other. To restart your network devices:
   1. Unplug your modem and router and then wait 1 minute.
   2. Plug in your modem first and wait for the lights to turn on and for it to connect to the internet (about 1 minute).
   3. Plug in your router and wait for the lights to turn on and for it to connect to the internet (about 1 minute).
      Note: If multiple devices on your network have recently gone offline, you may be facing a network outage. You can visit Troubleshooting Network Outage for more help.
4. Reset your device to factory settings.

Signage devices have WiFi 6E support for 6 GHz band connections, which prevent the overcrowding of devices on a WiFi network.

When you use a WiFi 6E device, you can get faster speeds, increased bandwidth, and less latency.

To get the best performance from your WiFi 6E device:

• Upgrade to a WiFi 6E or higher WiFi Generation capable router.
  Note: For larger locations, consider mesh routers for whole location coverage.
• Configure the router to serve the same network name (SSID) for the 2.4 GHz, 5 GHz, and 6 GHz band.

These changes make your Signage device automatically connect to the best performing band available, based on signal strength from the WiFi router.

Related Help Topics:

How to Reset your Signage Stick to Factory Settings