Troubleshoot: Amazon Signage Logo Stuck on Display Screen

To resolve startup issues, restart your device or check the device connections

Other common solutions:

• Restart your Signage device.
• Use the power cord or adapter included with your device. Using these accessories ensures that your device has access to enough power.
• Let the device sit for 10 min (turned on) or until the screen changes. Depending on your network speed, installing software updates may take longer.
• If possible, try with and without an HDMI adapter or extender.
• Make sure that you're using a high-speed HDMI cable.
• Try using a different HDMI port.
• For HDMI hubs, try plugging the device directly into the display instead.
• Confirm that your display is HDCP-compliant by reviewing the video-cable section of your display owner's manual.
• If possible, try using a different display.

If the issue persists, try resetting your Signage device to factory settings.