Troubleshoot: Amazon Signage Logo Stuck on Display Screen

To resolve startup issues, restart your stick or check the stick connections

Other common solutions:

• Restart your Signage Stick.
• Use the power cord or adapter included with your stick. Using these accessories ensures that your stick has access to enough power.
• Let the stick sit for 10 min (turned on) or until the screen changes. Depending on your network speed, installing software updates may take longer.
• If possible, try with and without an HDMI adapter or extender.
• Make sure that you're using a high-speed HDMI cable.
• Try using a different HDMI port.
• For HDMI hubs, try plugging the stick directly into the display instead.
• Confirm that your display is HDCP-compliant by reviewing the video-cable section of your display owner's manual.
• If possible, try using a different display.

If the issue persists, try resetting your Signage Stick to factory settings.